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2020 - 2022 Ford Explorer Headrest Stuck Up/down And Not Locking Anymore / Malfunctioning / New Hat

2022 9:42
Synopsis
A mechanic receives a gift from a customer and then tackles a repair on a 2020 Ford Explorer. The headrest on the back seat is malfunctioning, and the mechanic explains how to disassemble the seat to access the broken mechanism. The mechanic will need to order a replacement part to complete the repair.
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